Refund policy

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RETURNS POLICY

30 days to return, free & hassle-free

Not entirely happy with your Bline reading pillow? No stress. You have 30 days to decide, and we cover every penny of the return costs.

30 days to decide

Plenty of time to try it out at home in your own time

Free returns

We pay for the return label, with no hidden costs

A speedy refund

Back in your account within 5 working days of us receiving it

How does a return work?

We make it as easy as possible for you. It is all sorted in three steps:

  1. 1

    Fill in the return form

    Use the form below or simply drop us an email at Email@uwleeskussen.nl. Just mention your order number and the reason. Short and simple is perfectly fine.

  2. 2

    We send you a free return label

    Within 1 working day you will receive an email with a free return label and instructions. Stick it on the parcel, drop it off at a PostNL point, and you are done.

  3. 3

    Your money is back within 5 working days

    As soon as we receive the parcel, we refund the full amount within 5 working days to the same account you paid from.

Good to know

No strict conditions. You are welcome to try the pillow out at home. We understand you want to feel for yourself whether it suits you first. If a pillow has been used, we will happily take it back all the same.

The 30 days start from delivery. The window begins the moment the parcel is in your home, not from the date you ordered.

The original packaging is handy, but not required. If you still have the packaging, please use it. No packaging left? Just wrap it up securely and you are good to go.

Your legal right of withdrawal. As a consumer, EU law gives you 14 days to change your mind from the moment of delivery. We go one step further with our 30 day guarantee.

Request a return

Fill in the form and your default mail app will open with all the details ready. Then just hit send in your mail app.

Your name
Email address
Order number
Phone (optional)
Reason for return Choose a reason Not comfortable enough Wrong colour / looks different from what I expected Too big or too small Arrived damaged Wrong product delivered Other (please explain below)
Anything you would like to add
Request a return Or send a blank email

Still have questions?

We are happy to help you think it through. Send us a message or email us directly, we usually reply within a few hours.

Email@uwleeskussen.nl